This valuable resource tool helps staff members understand how they play a crucial role in creating and sustaining the type of change needed to move organizations from Good to GREAT! Share this exciting handbook with all of your hospital staff! Click here to order now!

Since 1999, Chris Thrash and Associates has partnered with hospitals and organizations to achieve High Patient Satisfaction, Strong Employee Engagement and Proven Physician Loyalty.

Creating A Culture of Excellent Service While Maintaining Focus on Safety and Quality Outcomes

Hospital leaders today face tough challenges. What will be the real key for success in the future? Building a Successful and Sustained Culture that focuses on Excellent Customer Service, Safety and Quality.

With over 25 years of healthcare experience, Chris Thrash has a proven track record of helping hospitals dramatically and rapidly move toward raising patient, employee and physician satisfaction by focusing on the power of creating a culture of service excellence.

Now is the time for you to focus on great patient care and superior customer service to position your healthcare organization to fulfill its mission, significantly improve your financial bottom line, and impact your hospital's perception in your community.

Chris Thrash and Associates can provide you with practical, proven strategies that successfully achieve desired results in high patient, employee and physician satisfaction. We can help you create a culture of safety and quality that is driven by customer service.

In years past, if your hospital received unfavorable patient satisfaction results, your organization could simply choose to not publicize or share the results. However, today in the age of HCAHPS, patients and their family members can log on to www.hospitalcompare.hhs.gov and see how your hospital measures up to your competitors (locally, regionally and nationally).

If you need clear solutions that greatly impact quality and clinical outcomes as they relate to improving the patient experience, give us a call today at 1.800.733.7008.