This valuable resource tool helps staff members understand how they play a crucial role in creating and sustaining the type of change needed to move organizations from Good to GREAT! Share this exciting handbook with all of your hospital staff! Click here to order now!

Guide with Purpose!

• Live the values of the organization - role model expected behaviors for staff
• Set clear standards of performance
• Foster trust and partnership; build a relationship with staff
• Encourage excellence in everything – always have high expectations 
• Pay attention to the smallest details
• Get personally involved - regularly round on employees and patients
• Use key words at appropriate times to encourage and motivate staff
• Be a  good listener
• Create an effective service culture within your individual department or unit