View a sample of Chris Thrash's entertaining Keynote Speeches.

View Macromedia Flash(TM) Video samples from Harvington Media.

Learn more about Chris's book, "Everyday Heroes".

This valuable resource tool helps staff members understand how they play a crucial role in creating and sustaining the type of change needed to move organizations from Good to GREAT! Share this exciting handbook with all of your hospital staff! Click here to order now!

Measure with Focus!

  • Focus on opportunities to foster desired behaviors
  • Understand the measurement tool and what the scores really represent
  • Communicate the data to staff as quickly as possible
  • Put the data to use by formulating improvement action plans to address deficiencies
  • Consistently evaluate goals and stay results oriented
  • Encourage staff to see the relationship between the actions they take and outcomes achieved