Our Services:
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We Create Service ExperiencesChris Thrash and Associates offer clients dynamic and innovative consulting and training experiences that deliver cost effective, service driven outcomes. Our service modules focus on the key components, processes, strategies and direction needed for enhancing the total customer experience. Our unique approach provides organizations with creative program options to help them customize their service initiative by selecting only those components they feel meet the specific needs of their organization. Leadership/Management TrainingLaying the Foundation for a Stronger Team. Achieving high patient and employee satisfaction is hard work, even when leadership is fully behind the effort. Building a successful service culture only happens when leadership leads the effort and encourages team members to get behind it. A dynamic half-day leadership workshop led by Chris Thrash will prepare your leaders for what it takes to build and sustain a successful service culture. Our hands-on training program prepares hospital leaders for what it takes to sustain high patient and employee satisfaction. Our award winning workshop focuses on key components for improving the service experience through:
For more information on how your hospital can benefit from our leadership/management
training, contact Chris Thrash and Associates today at Frontline Staff TrainingCreating exceptional experiences for patients, family members and physicians. A boost in your team’s energy has the potential to raise productivity and create exceptional experiences for patients, family members and physicians. At Chris Thrash and Associates, we are industry leaders in hospital-wide customer service training. Chris Thrash personally delivers fun, high energy, one-hour presentations that create new energy throughout the organization by engaging employees in how to build a successful service culture and motivate them to focus on their individual roles in every detail of the patient experience. Chris Thrash offers five one-hour training sessions per day so that all staff members can attend. Chris has the unique ability to deliver each employee session with the same energy and passion every time to help staff members focus on service values and expected behaviors. We work with each organization to customize the program to include service components the organization wants to emphasize. These powerful sessions close with a PowerPoint presentation that includes employee pictures, dynamic graphics and warm, heartfelt messages employees will never forget. For more information on how frontline staff training programs can benefit your hospital, contact
Chris Thrash and Associates today at 1-800-733-7008 or via e-mail at .
Secret Shopper AssessmentGain insight from behind the customer camera. As high patient satisfaction becomes more and more important, healthcare organizations are looking at secret shopping to gain valuable insight on what patients and guests experience the moment they walk through the doors. At Chris Thrash and Associates, a secret shopper visit is just one of the many services provided that sets the foundation for creating service culture excellence. We provide a one-day secret shopper visit to get behind the customer camera and view your organization through the eyes of patients, family members and hospital guests. The secret shopper visit not only evaluates the overall atmosphere and ambiance of the hospital environment, but also evaluates moment by moment interactions with hospital staff members in various departments and units. Each secret shopper visit includes:
For more information on how your hospital can benefit from a secret shopper visit, contact
Chris Thrash and Associates today at 1-800-733-7008 or via e-mail at .
Customized Video ProductionYour hospital team members will be excited about excellent service through our customized training videos! Do your team members clearly understand your hospital’s service standards, values and expected behaviors? Over time, your team could use a refresher. At Chris Thrash and Associates, we work with your team leaders to develop and produce a creative, customized training video featuring staff from your hospital. Many sample formats are available as creative templates for clients who are interested in a proposal and further information. Chris Thrash personally narrates the film and gives the organization a training tool they will be able to use for many years to come in new employee orientation and house-wide training initiatives. Customized Video Production Services Include:
For more information on how our customized video production services can benefit your
hospital, contact Chris Thrash and Associates today at 1-800-733-7008 or via e-mail at
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