This valuable resource tool helps staff members understand how they play a crucial role in creating and sustaining the type of change needed to move organizations from Good to GREAT! Share this exciting handbook with all of your hospital staff! Click here to order now!

In the "Client Spotlight" with Chris Thrash and Associates

Chris Thrash and Associates would like to thank our clients for the opportunity to be a part of their service initiative. In recognition of their accomplishments, we will select several clients each quarter to put the "spotlight" on and share their successful outcomes in creating and sustaining a culture of service excellence.

Wilson N. Jones Medical Center

In less than one year (March 2007), WNJ Medical Center has moved from the 22nd to 83rd National Percentile Ranking in their Press,Ganey patient satisfaction scores, achieving a new hospital record. [More]

Ohio Health

OhioHealth is a family of not-for-profit, faith based hospitals and healthcare organizations serving patients in central Ohio since 1891. In April, OhioHealth invited Chris Thrash to speak at their annual patient satisfaction conference. Chris Thrash and Associates would like to congratulate OhioHealth for their accomplishments in tremendous patient and employee satisfaction. [More]

Children's Hospital Association of Texas

CHAT members are not-for-profit regional centers of pediatric
excellence, committed to providing specialized and comprehensive
medical services for children in need-regardless of their families'
ability to pay. [More]

Harris County Hospital District - Houston, TX

For the 2nd consecutive year, Chris Thrash and Associates are proud to be partnering with Harris County Hospital District in Houston to provide customer service training. [More]

Medical Center of Southeastern Oklahoma
Durant, Oklahoma

Medical Center of Southeastern Oklahoma has been recognized by HCIA and The Health Network for six consecutive years as one of the “100 Top” Hospitals in the nation...[More]

United States Department of Veterans Affairs
Washington, D.C.

As part of the VA Healthcare System, VISN 7 and VISN 16 networks have been recognized nationally for providing high quality, patient-centered care to America’s veterans.  Medical centers in both networks have been recognized with national awards for their innovative service initiatives, high patient satisfaction and commitment to service culture excellence...[More]

The Methodist Hospital
Houston, Texas

The Methodist Hospital is consistently named one of America's Top 100 Hospitals and was listed in U.S. News and World Report’s 2004 Annual Guide to “America’s Best Hospitals.” In 2002, the hospital was awarded Magnet status for exceptional nursing...[More]