This valuable resource tool helps staff members understand how they play a crucial role in creating and sustaining the type of change needed to move organizations from Good to GREAT! Share this exciting handbook with all of your hospital staff! Click here to order now!

Harris County Hospital District

Houston, TX

For the 2nd consecutive year, Chris Thrash and Associates are proud to be partnering with Harris County Hospital District in Houston to provide customer service training. In October, Chris spoke to 450 leaders at their Management Forum to celebrate their success stories from this last year: Northwest Health Center moved from 78.4% to 86.4% in Overall Rate of Care. Ben Taub’s NICU celebrated 100% in their Overall Rate of Care and patient satisfaction. By focusing on Information/Education and Emotional Support, LBJ Hospital’s 4A moved to 94.4% Overall Rate of Care. Congratulations to the staff members of these areas! Chris Thrash is presenting fifty 1-hour employee sessions to 8,000 frontline staff members over several weeks in Oct and Nov 2006.

Kudos to Harris County Hospital District for their ServiceFIRST success!

Click here to visit Harris County Hospital District online.