Transform hospital cultures by focusing on creating an excellent patient experience, strong employee engagement and dedicated physician loyalty.
We offer dynamic leadership presentations, inspiring messages for frontline team members, and broad-scale transformational initiatives for Creating a Culture of Service Excellence. We inspire Heroic Leadership that is founded on our research of the Science of Appreciation.
Identify organization's opportunities for improvement.
Create effective strategies to implement change.
Coach and develop leaders who will effectively execute the plan.
Inspire hospital team members to embrace the patient experience and family centered care.
Maximize Return on Investment by improving reimbursement outcomes.
We have a proven track record of helping hospitals deliver world class service by coaching team members on what excellent patient and family care look and sound like.
Employee turnover is costly. We help hospitals understand the Science of Appreciation to create loyalty and longevity across the organization.
We provide leaders with dynamic strategies to build a culture where patients receive excellent care, employees feel valued and hospitals achieve and exceed their goals.