Inspiring Everyday Heroes
OUR GIFT TO YOU BECAUSE WE CARE ---
I have dedicated my life's work to the Patient Experience. While I am thankful we have been able to coach staff members to higher levels of service (smile, eye contact, communication, etc.), these are times that require MUCH more important messages of inspiration during these days of survival.
During these challenging times, we hope you will find these resources helpful, encouraging and inspiring for you to share with your Heroic Leaders and Everyday Heroes
Everyday Heroes Inspirational Message by Chris Thrash
An Insightful Article for Heroic Leaders
Chris Thrash is considered one of the first creators of the term "Everyday Heroes" based on his book by the same title, published in 2001. His timeless book has been shared with healthcare professionals around the world.
"I CARE" by Taylor Thrash
Heroic Leadership Tool
Heroic Leadership Tool from AMA
"TODAY" by Taylor Thrash
Empathy - Cleveland Clinic
Chris Thrash Keynote Examples presented Live or Online for Organizations