We conduct an onsite visit to experience your organization through the eyes of patients, family members, employees and hospital guests. We not only evaluate the overall atmosphere and ambiance of the overall environment, but evaluate moment by moment interactions with hospital staff members in various departments and units. Based on our research with our clients, we are evaluating the impact of COVID on the overall culture and provide strategies for any necessary culture repair. At the end of the assessment, a complete written report is provided to the organization along with a verbal report personally from Chris Thrash to your executive team. This service is particularly helpful to define patient experience improvement opportunities, as well as, gain insight into potential risks of retaining or recruiting team members.